Please reach us at ronquilloscreations@outlook.com if you cannot find an answer to your question.
A. We use a professional CO₂ laser engraving at delivers precise and detailed results on a wide range of materials — including wood, glass, leather, acrylic, coated metals. This allows us to create clean, permanent engravings with exceptional quality.
A. The maximum thickness of material that can be cut using laser cutting depends on the type of material and the power of the laser. Generally, we can cut materials up to 1 inch thick.
A. We accept a variety of file formats for laser cutting, including SVG, JPEG and DXF
If you have a different file format, please contact us to see if we can work with it.
A. We specialize in custom engraved gifts and décor, including:
A. Yes! We can engrave on most customer-supplied items that are compatible with a CO₂ laser. However, please note that Ronquillo’s Engraving Creations is not responsible for damages to items provided by the customer. We’ll inspect your item first to make sure it’s safe and suitable for engraving.
A. Pricing depends on the size, design, and material:
A. Yes. On bulk items. A 50% non-refundable deposit is required to begin all custom orders. The balance is due before pickup or shipping. Everything else must be paid in full.
A. Most orders are completed within 3–7 business days. Larger, complex, or bulk projects may take longer. Rush orders are available for an additional fee.
A. Absolutely! We engrave logos, artwork, and text with fine precision. Please send your design in SVG, JPEG format. If you need help creating or cleaning up your logo, we offer basic design setup for a small fee.
A. Yes, we ship across the United States. Shipping rates are based on the size and weight of your order. Local pickup is also available by appointment.
A. Because all pieces are custom-made, all sales are final. Please double-check all names, spellings, and details before approving your proof. Once approved, we cannot accept returns or exchanges.
A. If the mistake was made by us, we’ll correct or replace your item at no charge. If the error was in the design or spelling approved by the customer, a re-engraving fee may apply.
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A. Yes, we love working with businesses and event planners! Bulk and corporate discounts are available for branded items, employee gifts, and promotional pieces.
A. Contact us via Instagram, email, or through our website form. Once details are confirmed, we’ll send an estimate and digital proof for your approval before engraving begins.
A. 50% non-refundable deposit is required to begin production. The remaining balance.is due before pick up or shipping.
A. Orders can be canceled within 24 hours of payment with no penalty, as long as engraving has not begun. After that, the 50% deposit becomes non-refundable to cover materials, design setup, and production time.
A. You may adjust your order before production begins, but pricing will be recalculated according to the new quality tier. If engraving has started, you'll be responsible for the original order quality.
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